For repair parts in Canada please call 888-873-8071 toll free or 905-470-6665.
|Shipping and Handling Charges
Orders shipped within the United Sates are subject to a flat shipping rate of $8.50. Orders shipped to Canada are subject to a flat shipping rate of $50.00. Special orders may be assessed additional shipping and handling fees. We do not accept orders to PO boxes. The shipping rates in this statement would be changed when changed in the CMS.
It is our intent to ship orders within 48-72 hours of receipt of the order. Our standard freight carrier is FedEx Ground Services. If you require expedited freight services, please contact us by phone or email for upgraded freight rates and applicable shipping charges.
If we make a mistake, send the wrong item or there is a defect in the product, we will refund 100% of the cost including shipping. If an incorrect item is ordered or you wish to return part of an order, we will refund 100% of the cost of the product but will not refund shipping charges.
If you wish to return a product contact Mr. Heater by phone or email within 30 days of receipt of the product. We will issue an RMA# that must be displayed on the outside of the package and a note inside the package with a reason for return. Credit will be refunded back to you within 30 days of the return.