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The order status allows customers to see where in the fulfillment process their orders currently stand. Orders may be modified or canceled only when the status is equal to “Pending” and it is before 5PM EST on the day the order was placed. Our warehouse opens before our office and orders from the previous evening are usually being processed before Technical Service arrives for the day which prohibits modifications being applied before an order is past a retrievable state. Once an order status has reached “Order Received”, it is too far along the shipping process to be changed.
We are required by law to charge sales tax on any orders shipped within the same state where we have any facilities located. Mr. Heater is only located in Ohio at this time so for orders that ship to any state, except Ohio, there is no applicable sales tax required. The website will automatically charge tax on the appropriate orders.
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