General FAQs

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Can you connect a remote tank and hose to the MH15 tank top heater?

No, you can not connect this tank top heater to a remote tank because the one pound tank that screws into this heater is also the standing support for holding this heater.

Can you convert the Buddy heaters from liquid propane to natural gas?

No, these heaters are certified for the liquid propane and can not be converted. Also the way they are manufactured the built-in regulator and orifices do not have natural gas components to convert them.

Why can the Buddy heaters be used indoors safely?

There are a couple of required safety features needed for ventfree heaters to be used indoors safely. A BURNER that is 99.9% efficient at burning all the gas is consumes so that very little CO or carbon monoxide is emitted. The heater also requires a ODS or Oxygen Depletion System that will shut off the heater if the Oxygen level drops to a still safe 18%. Because these heaters are portable, they also require a TIP SWITCH so if it they are knocked over the gas flow stops shutting off the flame and gas. Last there is a FLAME SENSOR safety shut-off system that will shut off all gas flow if the flame goes out.

How do I return my heater to Mr. Heater?

If your product was purchased through a retailer other than Mr. Heater and you are not satisfied with your purchase, return it to the retailer within the first 30 days of purchase.  Proof of purchase will be necessary for any returns or exchanges with either the retailer or Enerco Group Inc.  Please click "read more" below for the full details of the Mr. Heater Return Policy.

If your heater is out of warranty and is not working to your satisfaction, you may either contact an authorized Service Center for repairs (a search is available on the Service Center page) or review the manual for your heater on the Service Manuals page.

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