HERO Cordless Troubleshooting

7/10/2014 6:45 PM

For information on how to troubleshoot your HERO cordless battery powered forced air propane heater, download the troubleshooting guide.

PROBLEM OBSERVED POSSIBLE CAUSE SOLUTION
Motor starts, unit will not ignite No spark 1 Igniter wire not connected Remove back and reconnect
2 Improper igniter gap Readjust to .050/.055
3 Peizo bad Replace safety gas valve/piezo
Spark is present 1 Insufficient propane supply Check propane tank for fuel turn valve on tank slowly when opening
2 High limit assembly or wiring connections bad Clean or replace
3 Nozzle dirty or clouged Clean or replace
No flame  4 Gas supply not turned on Turn on propane source
Motor does not run or runs at slow speeds Spark is present 1 Worn, binding motor shaft bearings Replace motor
2 Blade on motor bent or hitting housing Replace motor
3 Low or no voltage Check battery supply source for 12 VDC or plug in power cord
Motor does not start Internal Causes 1 Wires disconnected or loose Check wire connections
2 Low voltage supply Check electrical supply source for a minimum of 11 volts DC
3 Bad on off switch Replace switch
4 Bad circuit board Replace
5 Defective motor Replace
Motor runs Safety control trips out 1 Defective high limit control Jump connections on thermo couple if it works replace high limit switch
2 Faulty safety control/printed circuit board replace
Motor runs No flame, unit sparking, gas ok 1 Orifice restricted or blocked Clean or replace
2 Orifice worn Replace
3 Gas valve defective or cloughed Clean out valve or replace
Motor runs burner shuts off when safety valve button released No heat shuts off 1 Poor electrical connection on thermocouple Clean and sand electrical connections to thermocouple or replace
2 Poor connections or bad high limit control assembly Clean and sand electrical connections or replace
3 Loose thermocouple connection to valve Finger tighten and than use wrench turn 1/4 turn more
4 Safety control valve bad Replace
Improper, poor flame appearance, low output Makes a smell burns eyes 1 Improper gas pressure Replace regulator
3 Plugged fuel orifice Clean
4 Obstructed air inlet or exit Check for blockage, clean
5 Propane tank getting low Refill
Posted in Product FAQs By

Melissa Sawmiller

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