Merchandise Return Authorization:
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER IN ADVANCE OF THE PRODUCT BEING RETURNED TO OUR FACILITY. PRODUCTS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER CAN NOT BE TRACED AND WILL NOT BE CREDITED.
If you are a Mr. Heater Website Customer:
Merchandise may not be returned without the prior approval of Mr. Heater. If you purchased your product from the Mr. Heater website, please use the Customer Service form under Contact Us to begin the return process. Customer Service aims to respond to all inquiries within 24 hours of receipt of your request. If you purchased your product from one of our many Retail/Trading Partners, please return it to the retailer within the first 30 days of purchase (proof of purchase may be required). If the retailer will not honor the return, contact our Customer Service team either via the Customer Service Contact Us form or call 800-251-0001 for possible exchange of the product. Upon contacting us for authorization, we will issue a return merchandise authorization number (RMA#) and instructions on how to return the product.
If your heater is out of warranty and is not working to your satisfaction, you may also contact an authorized Mr. Heater Service Center for repairs.
If you are a direct Mr. Heater Retailer/Trading Partner:
Merchandise may not be returned without the prior approval of Mr. Heater Inc. Please email a copy of your completed return request form to the Customer Service department at RMA@us-egi.com. (For a copy of the most recent return form, please click below to download. Your pop-up blocker may need to be turned off to access.) Upon receipt, the request will be reviewed and, if appropriate, a return material authorization number (RMA#) will be issued. Merchandise returned without prior approval will be subject to refusal and returned freight collect; or if accepted, a handling charge of 25% of purchase price will be deducted from the credit memo.
Authorized merchandise returned for credit, repair, or replacement must be shipped with TRANSPORTATION CHARGES PREPAID. Full credit will be issued for original invoice subject to a handling and repacking charge of 25%. Merchandise returned transportation collect will be charged back by invoice or deducted from credit.
Credit allowances for obsolete, shelf-worn, or damaged merchandise will be solely at the discretion of Mr. Heater Inc. This merchandise is subject to an additional 10% handling charge and costs of new packaging.