If your product was purchased through a retailer and you are not satisfied with your purchase, return it to the retailer within the first 30 days of purchase. If the retailer will not honor the return, contact our Customer Service team at 800-251-0001 for possible exchange of the heater. All returns must be authorized in advance of the product being returned to our facility. Upon contacting us for authorization, we will issue a return merchandise authorization number (RMA#) and instructions on how to return the product. Proof of purchase will be necessary for any returns or exchanges with either the retailer or Enerco Group Inc.
If your heater is out of warranty and is not working to your satisfaction, you may either contact an authorized Service Center for repairs (a search is available on the Service Center page) or review the manual for your heater on the Service Manuals page.
For full details or to download a copy of the RMA form, please click "read more" below.