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FAQ's

Question:
I can not get my heater to come on. There is no green light on, on the circuit board.

Answer:
Be sure the power to the heater is on and that the gas valve is also on.

Question:
Only the exhaust fan comes on and the burner doesn’t.

Answer:
If this is a new instillation there may be air in the gas supply line, have it bled off. Also be sure there is no blockage in the exhaust piping or birds nest in the outside exhaust outlet.

Question:
The green light is flashing slowly but my heater is not turning on.

Answer:
Check your connection at your thermostat. Check for broken wire to the thermostat. Be sure the temperature setting on the thermostat is higher than the temperature of the room.

Question:
When the fan starts-up it makes a noise and the unit vibrates.

Answer:
Make sure all hanging hardware is tight. With the power off check the fan and blade on the outside of the heater to see if it is loose. If the vibration happens when the unit first starts up the exhaust fan blade might be loose.


F.A.Q.'s
General
Big Buddy
Big Maxx
Convection Heaters
Forced Air Kerosene Heaters
Forced Air Propane Heaters
Garage / Shop Heaters
Patio Heaters
Portable Buddy
Radiant Portable Heater (Model MH35LP)
Radiant Portable Heater (Model MH125LP)
Tube Heaters