FAQs

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Why wasn’t my order charged any sales tax?

We are required by law to charge sales tax on any orders shipped within the same state where we have any facilities located.  Mr. Heater is only located in Ohio at this time so for orders that ship to any state, except Ohio, there is no applicable sales tax required.  The website will automatically charge tax on the appropriate orders.

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Does Mr. Heater offer discount codes or coupons?

Occasionally.  For more opportunities to receive coupons or notification of future discounts, sign-up for our newsletter.  The newsletter is intermittent and none of your contact information is sold to any other entities or used for any reason other than sending the newsletter.

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Does Mr. Heater sell gift certificates?

At the moment, we do not have gift certificates available for purchase, however this is a feature we are looking into for the future.

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Can I use a gift card from Visa/Mastercard/AMEX/Discover/etc. on your website?

No, gift cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards.

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Is my credit card information safe if I place an online order?

Mr. Heater is a PCI compliant company.  We do not retain any credit card information and use an authorized company to handle all charges.  Our site utilizes the latest security and encryption to keep your information safe.

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Why don’t I see a charge from Mr. Heater on my credit card statement?

Mr. Heater is an entity of Enerco Group Inc.  On your credit card statement, the charge from Mr. Heater should read “Enerco Mr. Heater” but sometimes this is truncated and only “Enerco” shows up.  Please feel free to contact us if you have any further questions.

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