The order status allows customers to see where in the fulfillment process their orders currently stand. Orders may be modified or canceled only when the status is equal to “Pending” and it is before 5PM EST on the day the order was placed. Our warehouse opens before our office and orders from the previous evening are usually being processed before Technical Service arrives for the day which prohibits modifications being applied before an order is past a retrievable state. Once an order status has reached “Order Received”, it is too far along the shipping process to be changed.Read More
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What does my Order Status mean?
Why wasn’t my order charged any sales tax?
We are required by law to charge sales tax on any orders shipped within the same state where we have any facilities located. Mr. Heater is only located in Ohio at this time so for orders that ship to any state, except Ohio, there is no applicable sales tax required. The website will automatically charge tax on the appropriate orders.Read More
Does Mr. Heater offer discount codes or coupons?
Occasionally. For more opportunities to receive coupons or notification of future discounts, sign-up for our newsletter. The newsletter is intermittent and none of your contact information is sold to any other entities or used for any reason other than sending the newsletter.Read More
Does Mr. Heater sell gift certificates?
At the moment, we do not have gift certificates available for purchase, however this is a feature we are looking into for the future.Read More
Can I use a gift card from Visa/Mastercard/AMEX/Discover/etc. on your website?
No, gift cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards.Read More
Is my credit card information safe if I place an online order?
Mr. Heater is a PCI compliant company. We do not retain any credit card information and use an authorized company to handle all charges. Our site utilizes the latest security and encryption to keep your information safe.Read More