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Why don’t I see a charge from Mr. Heater on my credit card statement?

Mr. Heater is an entity of Enerco Group Inc.  On your credit card statement, the charge from Mr. Heater should read “Enerco Mr. Heater” but sometimes this is truncated and only “Enerco” shows up.  Please feel free to contact us if you have any further questions.

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When will you charge my credit card?

When you place an order and receive an order number, an authorization is placed on your card for the amount of the order.  This may drop off after a day or two depending on your credit card company.  But the card is not actually charged until your item ships and our system processes an invoice.  By the time you receive tracking information, your credit card should have been charged.

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How can I tell if an item is in stock?

Items that are out of stock are not available for purchase.  Mrheater.com does not allow for back orders as credit card authorizations are only active for 30 days from the moment an order is placed.  If there is a certain item that is listed on our site as out of stock, it is best to send an email inquiry via the Contact Us form so availability can be researched.

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Do you have a physical store I can visit?

Mr. Heater is a manufacturer and we do not currently nor ever plan to have retail facilities.  Our product may be found at a multitude of retailers online and in many countries.  Please utilize the Find a Retailer tool to find a listing of retailers in your area.  Or check-out the Online Retailers page for links to retailers in the United States and Canada that carry a variety of our products.

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Do you ship internationally?

No, due to regulations regarding the usage of liquid propane, kerosene, and other fuels that our products utilize or are utilized with in other countries, we do not ship outside of the contiguous 48 states, Alaska, and Hawaii.

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Can I request a shipping carrier other than FedEx?

Currently we only offer FedEx as they provide the best discount for shipping which we have reflected in your cost.  Shipping via another method would be more expensive and we want to provide the most cost effective option for our customers.

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