FAQs

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HERO Cordless Troubleshooting

I am having issues with my battery powered forced air propane heater functioning properly, how can I fix it?

For information on how to troubleshoot your HERO cordless battery powered forced air propane heater, download the troubleshooting guide.

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Convection Heater Troubleshooting

I am having issues with my convection heater  functioning properly, how can I fix it?

For information on troubleshooting your convection heater, please download the troubleshooting guide.

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Vent Free Troubleshooting

I am having issues with my vent free heater  functioning properly, how can I fix it?

For information on troubleshooting your Mr. Heater Ventfree, please download the troubleshooting guide.

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Can you connect a remote tank and hose to the MH15 tank top heater?

No, you can not connect this tank top heater to a remote tank because the one pound tank that screws into this heater is also the standing support for holding this heater.

Can you convert the Buddy heaters from liquid propane to natural gas?

No, these heaters are certified for the liquid propane and can not be converted. Also the way they are manufactured the built-in regulator and orifices do not have natural gas components to convert them.

Why can the Buddy heaters be used indoors safely?

There are a couple of required safety features needed for ventfree heaters to be used indoors safely. A BURNER that is 99.9% efficient at burning all the gas is consumes so that very little CO or carbon monoxide is emitted. The heater also requires a ODS or Oxygen Depletion System that will shut off the heater if the Oxygen level drops to a still safe 18%. Because these heaters are portable, they also require a TIP SWITCH so if it they are knocked over the gas flow stops shutting off the flame and gas. Last there is a FLAME SENSOR safety shut-off system that will shut off all gas flow if the flame goes out.