FAQs

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Can I request shipping faster than FedEx Ground?

Our shipping department is fast but we do not feel we can offer faster shipping methods at this time as this is a new process for us and we also have bulk orders to handle.  We hope in the future to improve our shipping options.  But for the most part, orders seem to land within 4-10 business days depending on distance.

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Why doesn’t my tracking number work?

Mr. Heater ships out a high volume of packages each day.  Your order receives a tracking number at our warehouse but it is not active until it is scanned in at a FedEx facility.   FedEx typically picks up packages at the end of our warehouse’s business day, which is 3:30 PM EST.  A tracking number is usually scanned in and active by 6:00 PM EST the day it is issued.  If you have received tracking information and it is still inactive the next business day, please feel free to contact FedEx or our Technical Service team via the Contact Us form online, the chat function online, or a phone call to 1(800) 251-0001 and follow the prompts for Technical Service.

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How do I track my package?

Once your order ships, tracking should be emailed to you within 24-hours.  If you placed an order while logged into the Mr. Heater website, then you should be able to log-in after 24 hours of shipping and find tracking information under your Order History.

Please note that Mr. Heater is a manufacturer so processing orders takes us longer than a standard retailer.  It takes at least 2-3 business days for tracking information to be available once an order is placed and should be received via email.  If you did not provide an email when you placed your order, please wait the standard 3 days then contact us with any questions either via the Contact Us form online, the chat function online, or a phone call to 1(800) 251-0001 and follow the prompts for Technical Service.

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When will I receive my order?

Mrheater.com only ships from our warehouse in Bedford Heights, Ohio via FedEx Ground.  Orders are typically processed within 1-2 business days of your order being placed.  Orders deliver in 4-10 business days.  Business days are Monday – Friday; Holidays, Saturday, and Sunday are not included in shipping days.  We are a manufacturer with standard 8 hour business days.

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How do I contact Mr. Heater with questions regarding my order or products?

You have multiple options for contacting us at Mr. Heater.  Our standard business hours are from 8:00 AM EST to 5:00 PM EST Monday – Friday; however we do have extended hours during select months due to call volume.  Please see the Contact Us page on Mrheater.com which lists the current office hours and details any notifications for planned closures due to holidays.  Click Read More for all contact methods.

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Fridge Freezer