Contact Us

Thank you for your interest in Enerco Group Inc.

The following contact information is provided for consumers and businesses who have questions regarding the company and its products.  By selecting the appropriate contact information below, you will ensure your inquiry will be answered in an expedient manner.

Consumer Contacts:

For inquiries regarding Mr. Heater, Sunrite, and BaseCamp products, please call 800-251-0001 (USA & Canada)
or 216-916-3000, fax 800-321-0552 or 216-916-3012

To order Service Parts only -  in Canada:

  1. Obtain the correct part number by calling Mr Heater at 1-800-251-0001.
  2. PLEASE NOTE: All technical questions must be directed to Mr Heater – LionCove is not able to give technical support or determine which part number you need.
  3. Go to www.lioncove.ca – search for your part number and pay for your order online.
  4. If you need help with placing your order, please email customersupport@lioncove.ca or call 877-477-3353. 

Business Hours: 
Monday-Friday 8:00 am - 5:00 pm EST

Season Business Hours: Starting November 4th
Monday-Thursday 8:00 am - 6:00 pm EST
Friday 8:00 am - 5:00 pm EST
Saturday 9:00 am - 2:00 pm EST

UPCOMING SPECIAL HOURS:  The office will be closed starting at 4 pm EST Monday, December 23rd through Wednesday, December 25th. We will resume normal business hours at 8:00 am EST on Thursday, December 26th. Thank you.

ATTENTION BUDDY CUSTOMERS

There have been a few model changes this year to our Buddy line of heaters.

MH18B Big Buddy: Due to recent governmental changes to import tariffs, Mr. Heater has removed the fan on some models of the Mr. Heater Big Buddy (MH18B). We apologize for the inconvenience and confusion this has caused some customers.

MH9BX Portable Buddy: Mr. Heater has improved the performance of the tip-over safety switch inside your heater. You can now hear the operation of the tip-switch when the unit is shaken, bounced or tipped upside down. Do not worry, this is only your tip-switch operating as it’s designed. 

If you have any additional questions concerning these changes, please contact us via phone or the form below. We are happy to help!

Corporate Contacts:

Corporate Address: 
Enerco Group Inc / Mr. Heater
4560 West 160th St.
Cleveland, OH 44135

For HR inquires,
please email HR@us-egi.com 
or visit our Careers Page

For Accounts Payable inquires,
please email payables@us-egi.com

For International inquires,
please call 1-800-251-0001 
or email international@us-egi.com


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