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Thank you for your interest in Enerco Group Inc.

The following contact information is provided for consumers and businesses who have questions regarding the company and its products. By selecting the appropriate contact information below, you will ensure your inquiry will be answered in an expedient manner.


Seasonal Business Hours:
Monday - Thursday 8:00 am - 6:00 pm EST
Friday 8:00 am - 5:00 pm EST
Saturday 9:00 am - 2:00 pm EST

UPCOMING SPECIAL HOURS: The office will close at 3:00 pm EST Wednesday, November 24th through Friday, November 26th to observe the Thanksgiving holiday. We will resume seasonal business hours at 9:00 am EST on Saturday, November 27th. Thank you.


For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada) or 216-916-3000
Fax 800-321-0552 or 216-916-3012


For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.

If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.


There have been a few model changes this year to our Buddy line of heaters.

MH18B Big Buddy: Due to recent governmental changes to import tariffs, Mr. Heater has removed the fan on some models of the Mr. Heater Big Buddy (MH18B). We apologize for the inconvenience and confusion this has caused some customers.

MH9BX Portable Buddy: Mr. Heater has improved the performance of the tip-over safety switch inside your heater. You can now hear the operation of the tip-switch when the unit is shaken, bounced or tipped upside down. Do not worry, this is only your tip-switch operating as it’s designed.

If you have any additional questions concerning these changes, please contact us via phone or the form below. We are happy to help!

Corporate Contacts:

Corporate Address: 
Enerco Group Inc / Mr. Heater
4560 West 160th St.
Cleveland, OH 44135

For HR inquires,
please email 
or visit our Careers Page

For Accounts Payable inquires,
please email

For International inquires,
please call 1-800-251-0001 
or email