WELCOME TO MR. HEATER SUPPORT
Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.
For inquiries regarding, Mr. Heater, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada) or 216-916-3000
Fax 800-321-0552 or 216-916-3012
Monday-Friday 8:00 am - 5:00 pm EST
UPCOMING SPECIAL HOURS: The office will close at 4:00 pm EST Friday, May 28th through Monday, May 31st to observe the Memorial Day holiday. We will resume normal business hours at 8:00 am EST on Tuesday, June 1st. Thank you.
Email us! We’d love to hear from you. Our Technical and Customer Service team tries to respond to all inquiries within one business day. Click here to fill-out the Contact Us form and submit an inquiry.
Call us! Our in-house teams are ready and waiting for you. During the cold season, we also increase our business hours to make sure we can talk to everyone who calls that day. Watch this page for update hours.
We’re always happy to walk you through troubleshooting your product. But some people feel more comfortable with service in person. Click here to find a service center near you. Please call beforehand to make sure they can handle your request!
We understand sometimes you need to return your product. Rather than wait on the phone, please submit your requests through the form on this page. We will do all we can to make this process simple and quick for you.
TO ORDER SERVICE PARTS ONLY - IN CANADA:
For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.
If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.