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Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.


For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada) or 216-916-3000
Fax 800-321-0552 or 216-916-3012


Business Hours:
Monday-Friday 8:00 am - 5:00 pm EST

UPCOMING SPECIAL HOURS: The office will close at 3:00 pm EST Wednesday, November 24th through Friday, November 26th to observe the Thanksgiving holiday. We will resume seasonal business hours at 9:00 am EST on Saturday, November 27th. Thank you.

Email us! We’d love to hear from you. Our Technical and Customer Service team tries to respond to all inquiries within one business day. Click here to fill-out the Contact Us form and submit an inquiry.


Call us! Our in-house teams are ready and waiting for you. During the cold season, we also increase our business hours to make sure we can talk to everyone who calls that day. Watch this page for update hours.

Looking for Frequently Asked Questions? Instructional videos? Manuals? Accessory options? Check out Mr. Heater University! All the product information you could want organized by product family.


We’re always happy to walk you through troubleshooting your product. But some people feel more comfortable with service in person. Click here to find a service center near you. Please call beforehand to make sure they can handle your request!


Looking for local product? Click here to find a retailer near you. Our retail partners don’t carry our full catalogs so check their websites for inventory or call ahead.

Wondering how close your order is? With only a few pieces of information you can access your tracking information. Make sure you have your order number handy! Click here.

Want to order from your home? We’re all about comfort for our customers! Click here for a list of our online retail partners.

Just purchased a Mr. Heater product? Thank you for joining our family of customers! Please click here to register your warranty so we may better serve you.

We understand sometimes you need to return your product. Rather than wait on the phone, please submit your requests through the form on this page. We will do all we can to make this process simple and quick for you.


For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.

If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.