First be sure your supply tank has been turned on slowly to prevent the excess flow valve from reducing the flow of gas. If you are using a newly filled propane tank, it may have air trapped in it. Hold the safety control valve in for several minutes to help purge this air and then retry. This is how to prevent the excess flow safety shut off device from activating. Shut the valve off on the propane device and the tank. When you open the valve on the propane tank, do it slowly until the valve turns freely and then open it all the way. (This information is on the instructions under Lighting and Operating Instructions.)
If this unit has been in storage or in the open, clean the pilot tube as they can become blocked by spider webs or other debris as insects are attracted to the odor additive in the propane. To clean the pilot tube, it is best to call in to our Technical Service and walk through the process.
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