We try to make our FAQs as comprehensive as possible but sometimes things are missed! We apologize for the inconvenience and ask that you contact us so we may assist you. You have multiple options to get a hold of us:
1. You can click the "No" below to the question "Was this helpful?" and that will send your question to our Technical Department where someone should respond within one business day.
2. You can call us at 1-800-251-0001 (USA & Canada) during our business hours (standard 8AM EST - 5PM EST but vary during seasons and holidays).
3. You can fill-in the Contact Us form on the Contact Us page and someone should email or call within one business day.
We appreciate you taking the time to give us your feedback and help us imrpove our site!